Frequently Asked Questions

Quick answers to the questions we hear most. Can't find what you're looking for? Our support team is here to help.

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Most Frequently Asked

Here are the questions our users ask most often

Getting Started

How do I register as an agent?

Getting Started

What documents are required for verification?

Getting Started

Is there a demo or trial available?

Getting Started

Do I need a GDS contract?

Payments & Wallet

What payment methods are accepted for wallet top-up?

Payments & Wallet

Frequently Asked Questions

Categories

What is NeeliTravels?

How do I register as an agent?

What documents are required for verification?

Is there a demo or trial available?

Do I need a GDS contract?

What payment methods are accepted for wallet top-up?

How long does it take for wallet top-up to reflect?

Is there a minimum amount for wallet top-up?

Can I withdraw money from my wallet?

Are there any fees for wallet transactions?

What is the maximum wallet balance I can maintain?

How are commissions calculated?

When are commissions paid out?

What are the commission rates?

Can I track my commissions in real-time?

Which airlines can I book through NeeliTravels?

Can I book one-way, round-trip, and multi-city flights?

How do I make changes to a booking?

What is the cancellation policy?

Can I hold a booking before payment?

How do I generate invoices for my bookings?

Can I book for multiple passengers at once?

How do I reset my password?

Is my data secure with NeeliTravels?

Can I add multiple users to my account?

How do I upgrade my plan?

What happens if I want to close my account?

What kind of support is available?

How do I report a technical issue?

Is there API access available?

200+

95%

24/7

Still have a question?

Most Frequently Asked

How do I register as an agent?

What documents are required for verification?

Is there a demo or trial available?

Do I need a GDS contract?

What payment methods are accepted for wallet top-up?

How long does it take for wallet top-up to reflect?