Cancellation Policy

1. Cancellation by Passenger

Refunds for tickets cancelled by passengers are processed based on the time remaining for departure:

a. More than 48 hours before departure: 90% refund of the ticket amount.

b. Between 24 to 48 hours before departure: 75% refund of the ticket amount.

c. Between 12 to 24 hours before departure: 50% refund of the ticket amount.

d. Less than 12 hours before departure: No refund will be provided.

2. Cancellation by NEELIPAY PRIVATE LIMITED

In the event of cancellation by us due to technical reasons, weather conditions, or any other unavoidable circumstances, a 100% refund will be provided to the passenger.

3. Refund Process

Refunds are processed automatically for online bookings and will be credited to the original payment method within 5-7 working days.

For offline bookings, please visit our ticket counter.

4. Rescheduling

Rescheduling is allowed once per ticket, subject to availability and a rescheduling fee of 10% of the ticket value, if requested at least 12 hours before departure.